[Resolved]  Cafe Coffee Day — cheap quality of food and negligence of staff

Address:

Paschim Medinipur, West Bengal, 721302

Ccd at iit kharagpur, kharagpur, west bengal

1) behaviour of staff with customers is vulgar
2) not hygiene at dining and surrounding places
3) cheap quality of food
4) staff negligence with custoers

On wednesday -8th august 2018, at ccd iit kharagpur

We are regualr customers to ccd and this is not the first time i have reported regarding staff behaviour, what actions you took for my previous report.
Today we have given order for two hot gormount cocoa and the product we got is cheap quality mixture and i used ccd app to pay the bill i got otp also but because of staff ignorance they didnt do proper action and payment was not done by my app and asked me to pay offlline, if something problem from my side i wouldnot even get otp and after order they were discussing that its staff mistake not to take proper action while taking the order and they are rude behaviour with me and ifyou see the pics attached you will understand the quality of product. If i am not getting proper answers for my questions. I am going to file complain in cosnumer court about the ignorance of your franchise

My questions
1) what actions have you taken for my previous reports
2) i given many times complaint about product quality and still its quality decreasing day by day
3) today even i got otp for the use of app why was i unable to pay from app and where did the problem occured
4) if payment through app wasn not working atleast i should have got beans for the bill today but i didnt get any beans for that bill
5) the quality of the product we are getting is more cheaper