[Resolved]  Cafe Coffee Day — Complaint against CCD Ballygunge Branch

Address:

Kolkata, West Bengal, 700019

I am sorry to say but the CCD ballygunge branch has the worst kind of Customer Service. Before occupying a table which had previously been joined for 5 I had asked one of the employees whether I could sit on that particular table since there was an additional table and three other chairs joined with it. They assured me it was not a problem and neither did they remove the extra table and chairs that I did not need. I was alone and planned to be at the cafe for a while since I needed to work. Half an hour later, a group of 5 enters the cafe and while the entire cafe was almost empty they fancied sitting where I was sitting because the chairs seemed more comfortable than the others. Instead of seating them somewhere else, one of the employee comes upto me and asks me to move in the middle of a skype call because I was "occupying a table for 5". It was very clearly NOT a table for 5 and just like where I was sitting any of the other two tables in the cafe could have been joined. However, I was still asked in the middle of my work to move to one of the other tables while the other group stood before me, waiting for me to pack my bag with smug looks on their faces. If the cafe was busy and I was keeping the employees from entertaining other customers I could have understood, but this behavior on the part of the staff was downright insulting and rude. I would request you to train your staff better and not go around insulting customers before others.