[Resolved]  Cafe Coffee Day — Employee

Address:

Bangalore, Karnataka

14thJan15 18.[protected]@CCD Phoenix Mall Bangalore(Lower Ground Floor) 1) I ordered for 1Cafe Frappe, 1Chocolate fantasy, 2Banana Bites and paid by cash. 2)Instead of Chocolate Fantasy(89INR) i was billed and served for Choco Frappe(142INR). 3)I have politely informed Mr.BALA who took care of my bill @billing counter 4)He said i must have given him wrong order & also i have been served what i have ordered. 5) So i told him i know what i have ordered and why should i will give order 2 cold coffee for myself. My friend who is standing next to me also heard what i have ordered. 6)He seems irritated, very impolite, raise his voice ans start arguing that its my fault, very rude(even though i have informed him politely)and behavior is not at all accepted and i have face this for the first time with CCD all over India. 7) I told "its ok" and request him to get me a cancel my bill. He said i will not get the cancel bill!!he walked away. 8) After 5mins he send 1 steward to deliver 'Choco Frappe' with the fresh BILL. I said i have cancelled my order and i said ITS OK again. 9)Since he cannot cancel my order and cannot issue the cancel bill or return the money even though i paid by cash. I would like to know if the ordered has been punched in incorrect (and in this case, which is not my mistake at all)how difficult is for Mr.Bala to get me a fresh bill or rather return the money by cash??? Ultimately, i don't expect him to come and say sorry however he could have atleast accept his mistake and be nice, i'm completely shocked that kind of behavior is accepted in your service. Nevertheless, i have lost 142INR at CCD today i wanna make sure it does not go to his pocket!!