Cafe Coffee Day — Hygiene complaint

Address:

Janakpuri

Today 12th may around 11 am in the morning I ordered cafe frappe from cafe coffee day Janakpuri branch through Zomato . They delivered a mini flask with 2 mini plastic cups I consumed 3 cups already and then when I poured my 4th cup there were black hairs and an insect floating in the coffee . This was totally unacceptable and I raised complaint through Zomato and when I talked to the cafe coffee day staff from Janakpuri over the phone they took it casually just said sorry and there was no manager . This is a serious concern as in the covid situation I’m taking extra care of my health and making sure ordering from known brands so there will no hygiene issue . Now I’m really worried about my health as I did consumed the coffee and I will definitely escalate this issue maybe on internet now .