[Resolved] Cafe Coffee Day — Improper Quality of food

chiragdesai

from Delhi, Delhi

Address:

Mumbai City, Maharashtra

Dear Customer care : I had visited Cafe Coffee Day on 18th April 2015, Saturday. I had purchased Double Choco Chips cookie, amongst other items from there under bill no. 979. To my utter dismay, when i reached home and open the box, most of the cookies were broken and crumbs were falling. I tried to reach on the number provided on the invoice but to no avail. It seems the numbers is out of service. I do not expect such a product to be supplied by a chain of wide repute and fame. I have also attached the photo of the same for your reference. I am a regular customer of CCD and totally disappointed with this. I intend to strongly take this up on failing to hear from you soon. Regards Chirag

+2 photos

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2015

Cafe Coffee Day Customer Care's response Dear Sir, We appreciate your effort in writing about your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. We have received your email and contact details and will be reaching you shortly to get the batch details etc of gthe cookies so we can check and address the issue right away. Regards, Team Cafe Coffee Day ([protected]@cafecoffeeday.com)