[Resolved] Cafe Coffee Day — MIS SELLING

Rahul Sureka

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

We three visited your park Street Store on 02.06.2015. We ordered for 3 DEVILS OWN. On placing the order the service boy asked which topping we would like to have and we ordered for Crunchy Choclate. When the bill came we were surprised to see that we were charges Rs. 1302 for the Coffee but in the menu it was only showing Rs. 155.00 for each coffee of Devils OWN. When we asked the Service Guy he said he charged extra for Ice Cream and Rs. 499.00 was charges for choclate toppings which we hardly found in the Coffee. In the Whole menu nothing was said about the extra topping charges and not even the Service Guy informed Us. Its a clear sign of Mis-Selling and looting Customer. Hope strict action is taken against this and the matter gets resolved.Bill no - 5985

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2015

Cafe Coffee Day Customer Care's response Dear Sir, We appreciate your effort in writing about your experience at Cafe Coffee Day. We have received your email as well and will get back to you after investigating the issue at our end. Do let us know if we can call you and what is a suitable time to give you a call so we don’t disturb you. We look forward to hearing from you. Regards, Team Cafe Coffee Day ([protected]@cafecoffeeday.com)