[Resolved]  Cafe Coffee Day — Non issuance of bill & overcharging

Address:

New Delhi, Delhi

I happen to visit a newly opened outlet of Cafe Coffee Day(opp Qutab Minar, New Delhi) on 26th Jan.2015.I placed an order over the cash counter for 1no Devils Own Cold Coffee- Rs146, 2Nos.Cappuccino coffee's (Regular)- Rs 79/- each & 1No.Hazel nut Pastry- Rs116/-. The total amounts to Rs 420+ local taxes.I was conveyed by the server- Mr Rajesh that 17.5% were the local taxes, applicable which amount to Rs73.50. Hence, the Grand total amounts to Rs493.50/-where as Mr Rajesh demanded & charged Rs 750/- which I paid in advance to him. I paid this amount in good faith since I had 2 guests with me.After my guests left I realised that I had been overcharged & therefore I demanded the bill from him which he was reluctant to give / handover.On discovering this I insist upon the bill to Mr Rajesh who made me wait for nearly 10mins. As I was adamant, Mr.Rajesh gave me an excuse that the cash machine was not functioning & therefore issued a manual bill #36670/8 dated 26th Jan.2015 for Rs.750/- without reflecting the tax amount separately.Having no course left I accepted it which tent amounts to a clear cheating.Hence, I wish to bring this to your notice with a request that employees of this nature should be suspended/terminated by Cafe Coffee Day IMMEDIATELY & request that the amount- Rs 256.70/- overcharged to me should be refunded to me although I believe Cafe Coffee day has a policy of refunding the total amount in the event a bill is not handed over by the server.