[Resolved]  Cafe Coffee Day — Not Accepting Coffee Voucher

Address:	400088
Website:	www.cafecoffeeday.com

I had visited Café Coffee Day at Deonar ( opp Telecom Factory ) to redeem a Coffee Voucher yesterday 4th April 2017.

On seeing the Voucher, the person at the counter promptly told me that the voucher cannot be redeemed at their outlet & I should go to some other outlet. His body language & attitude signified that if one wishes to pay by cash or credit card, he should take the coffee or else go to some other place. They were a set o[censored]nprofessional guys manning the CCD Outlet.

As I was accompanied by a friend, I had no option but to buy the coffee & pay by credit card ( scanned copy of Bill & payment proof attached herewith ).

As a customer, this experience was very embarassing & has caused lot of inconvenience to me.

Request to take this up strongly internally & revert with RCA ( root cause analysis ) & CAPA ( corrective action preventive action ) to avoid such incidences in future.

A line in reply to this mail is awaited.

Ideally, CCD should compensate by giving me a new voucher for the forced expenses of Rs 288 /= done by me yesterday.

Thanx & Best Regards

Paresh S. Gude
Mobile no : [protected]