[Resolved] Cafe Coffee Day — Not allow to use toilet

Amodagrawal

from Mumbai, Maharashtra

Address:	400025
Website:	www.consumercomplaints.in

I have visited your new Delhi Nehru place and eat value of abt 1000 Rs and when I wanted to use toilet then they said it is not allowed. Same thing happen in BKC Mumbai branch. Incase you do not allow to use toilet then should indicate in big letter outside about it so person will enter after reading it only. Frankly as you are offering a lot of liquid drinkable things and also allow to sit inside for long time so it is must that you should allow to use toilet. Incase person only come for toilet then you can clearly say that if buy product upto certain amount or upto Rs. 500 etc then can use that also might be acceptable.

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2016

Cafe Coffee Day Customer Care's response Dear Sir, We appreciate your effort in writing regarding your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. We will ensure the below is checked and addressed at the café level. You can also mail us your feedback at [protected]@cafecoffeeday.com. We look forward to hearing from you. Regards, Team Café Coffee Day

Mar 20, 2019

Updated by Amodagrawal Thanks for the response and as I could see it today only, such as after 3 years so hope you must be allowing your valuable customers to use toilet facility?