[Resolved] Cafe Coffee Day — Not running AC

shekharsharad

from Ranchi, Jharkhand

Address:

Ranchi, Jharkhand

I visited the Store located at Mani Road, Ranchi, Jharkhand on[protected] at 4:00 Pm and found that AC was not working. The temperature inside was very hot. I asked for the ffedback register and I was told that no such register is maintained. I also asked to see the store manager and I was told that I can lodge complain by e-mail. In the past also I have experienced similar situation and after asking it was switched on on the pretext of some temporary fault. It was very disappointing to return without having coffee from CCD and I will think twice before visiting the Store. Further, it also tarnishes the image of CCD which it has build over the years.

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

May 02, 2014

Cafe Coffee Day Customer Care's response Dear Sir, We appreciate your effort in writing to us regarding your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. We would like to get back to you after investigating the issue at our end. Do let us know if we can call you and your contact number for the same. Also, do let us know what is a suitable time to give you a call so we don’t disturb you. We look forward to hearing from you. Regards, Aditi [protected]@cafecoffeeday.com