[Resolved]  Cafe Coffee Day — online order not processed

Website:cafecoffeeday.com/shop/buy

Hi,
I had placed a prepaid order online at cafecoffeeday.com/shop/buy, with order number[protected] on 9th feb 2018. I was assured that it will be shipped within 2-3 days and will be delivered within a week. 6 days have passed by and the order hasn't been shipped yet. Customer care has no clue when it will be shipped. Also I was told that I cannot cancel the order since the payment has been processed and a refund cannot be issued.
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Mar 22, 2018
Complaint marked as Resolved 
Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2018
Cafe Coffee Day Customer Care's response
Hi,

We will get in touch with you soon.

Regards,
Team Cafe Coffee Day.
Complaint comments 

Comments

One of your store located at aatma ram house, janpath, new Delhi. The store manager Naveen misbehaving with 4th time including today.

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