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[Resolved]  Cafe Coffee Day — payment collected twice

I have ordered at the counter in the evening of 1-6-19, saturday.
The bill was for the amount of rupees 521\- and i gave the cashier my debit card which swiped on the pos and told it didn't work however, the money was already deducted. Further i had money deducted due to insufficient balance for 2 times after that!!. He then collected cash from me. When i later confronted him about that showing the proof of money being deducted, he was rude and told company will refund it and it is not his issue.
Sbi transaction id:
By debit card
Othpos[protected]cafe coffee day iit – khar

It is a shame that these poorly trained employees are here for four years and have never been helpful at all.
Complaint marked as Resolved Jun 4, 2019
Got a call from customer service and the problem has been resolved. The customer service was very helpful.

Complaint Status


[Jun 02, 2019] Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Cafe Coffee Day Customer Care's response Jun 03, 2019
Hi,

Please send us your contact details and what is a suitable time to give you a call at [protected]@cafecoffeeday.com.

So that we can try reaching you and get the issue resolved.

Regards,
Team Cafe Coffee Day
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Complain is regarding to the misbehavior of the staff in cafe coffee day wadala embassy cafe the staff name saransh using abusing languages i ordered a protien bar from the cafe but saransh kept it down the pos and replied i dont have the product go from the cafe it was a terrible experience held in ccd

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    Customer satisfaction rating
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    Cafe Coffee Day Phone
    +91 80 4001 2345 (Head Office)
    Cafe Coffee Day Address
    #23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001