[Resolved]  Cafe Coffee Day — poor quality of food

Address:

Sundargarh, Odisha, 769004

We have just visited ccd at rourkela odisha. The experiance of having food there was worst enough to raise the issue. The so called afgani chicken biriyani @207 was completely tasteless and the quality of rice was also below standard. We had ordered 3 plates however after looking at the 1st plate of biriyani served and taking the first morsel we knew that it can not be consumed. Thus, we asked the manager to substitute the other two plates withsome other dishes so that atlest our hard earn money is not wasted. However, the manager stated that he cannot do anything as the same quality is served in every ccd and the if the order are replaced withsomthing else then 2 plates of biriyani would get wasted. Thus, the bad food was literally forced upon us which ultimately got wasted as we cound not eat more then even 4 spoons from each plate. Subsequently, we ordered chicked tandoori sandwiches @ 145 each expecting the same to be better. Unfortunately, this time as well the food was substandard. The sandwiches had only hard brown breads with hardly 3 pieces of thin chicken slices, filled with maonese and nothing else. We had also ordered two cold coffees @ 202 each. While taking order the waiter asked that wether we want ice cream with the coffee or not but he never stated that extra bugs would be charged for the ice creams. Besides, we had ordered three chicken burgers, while taking order the waiter asked that weather cheese woukd be added or not but never stated that extra bugs would be charged for the same. We knew about the extra charges while the bill charged for coffee was somthing around 550 instead of rs. 404. So, it can be simply stated that ccd is simply cheating its customers. After paying a bill of rs. 2000/-, it felt that we had paid the same just for sitting inside the cafe and not for having dinner, as our stomachs were literally empty. All that glitters is not gold. If you really want to waste ur hard earned money then u are free to visit ccd, rourkela. The food served does not justifies the amount charged for it and least importance is given to customer's satisfaction and grievances. Hence, i demand strict action against such cheats and refund of our money spent there.