[Resolved]  Cafe Coffee Day — poor service

Address:

Chennai, Tamil Nadu

hello sir/madam, I am from chennai and i am a regular customer to CCD . Me and my friends spends every weekend at CCD . This week v decided to go a newly launched CCD in ANNA NAGAR ( opposite to jack and jill fast food) . I really feel sad for visiting the branch. I never ever have seen such a rude behaviour from all over chennai many branches expect this one. Me and my friends placed a order jus 3 items at first and thought of ordering at later, V spent almost 1 hr for receiving the orders. Inbetween, the employees are rude and harsh if v ask whether its done or not. I asked the reason why its getting delayed, he told me that his swiping machine is not working and he havnt placed my order til that . soo he havnt informed me regarding the issue . Me and my frnds were waiting hoping that this week goes fine. Finally i asked him to cancel my order, that time he became rude and started to stare at me and used harsh language at the back of me. Then he brought the orders with a sullen face and while swiping for the second time i asked whethr the machine is ok, he told everything is ok expect customers . Really these guys spoiling the reputation of CCD ., the guy was wearing ash colour shirt and he was black in colour, average body type . I don kno his name. Please CCD give training to employees regarding customer satisfaction . I am really satisfied with starbucks when it comes for customer satisfaction .