[Resolved]  Cafe Coffee Day — Regarding footage

Address:Jaipur, Rajasthan, 302018
Website:Consumer complaints

Respect sir / mam,

I visited ccd karol bagh metro station store on The 13 th of march 2016 at around between 3 30 - 4 30.
I had by mistake left my wallet at the store which i realised a day later. I am from jaipur.
I immidiately called up there. But nobody helped me that day. I kept calling one person to another.
Then i had a word with the manager there whose name is Sumit. I had a word with two of the employees there too. Who were lying to me continously.

I told Sumit, manager, there about th whole incident and asked him to check the cctv footage as i had a very important document in it. Earlier he denied. But then i told him that its my right to see the footage of the counter.
Then i had a word with the area manager and the city manager also.
I wanted the footage of the billing section.
But they topd me they dont have the footage of that section which i think is impossible. And finally the area manager Mr. Tejpal Singh told me he received tge footage of one section and he shall send me the same soon. Which is still not been sent.

Kindly help me in this regard. I need my wallet which is a black colour DA MILANO WALLET. I never expected ccd staff is like this.
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Complaint marked as Resolved 
Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Mar 28, 2016
Cafe Coffee Day Customer Care's response
Dear Maam, We appreciate your effort in writing to us regarding your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. Please allow us to check on the below issue at the café and get back to you at the earliest. Regards, Team Café Coffee Day
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