[Resolved]  Cafe Coffee Day — Served non-veg instead of veg food

Address:	Mumbai City, Maharashtra, 400058
Website:	www.cafecoffeeday.com

During my recent Visit to the Cafe coffee day outlet on 21st February 2017 at 8:30 pm located at Mayfair-Meridian #6, Ground floor, Ceaser road off SV road, Amboli Nakia Mumbai-400058, I placed an order for 1 Vanilla Cafe latte and 1 Intl. Veg Burger (American Crispy) which has 2 pieces a plate. Out of the two pieces served to me of the aforementioned burger one was as ordered Veg American Crispy burger and the other one was a non veg American classic burger, which I realised when I bit into the latter as the taste of the same was different than the former. I immediately brought this to the store manager's attention who at first refused to accept that it was a non veg burger that was served to me. Once I proved to him that it was a non veg burger by getting him to closely inspect it he and the barista who had prepared the burger blamed it on the supplier for wrongful packaging. The store manager also claimed to have seen the barista prepare a veg burger and accused me for falsely representing facts to which I quickly pointed out that when the burger was being prepared, the store manager was sleeping on the couch kept for customers. THE BILL NO FOR THE SAME IS 17481 dated 21/02/2017 20:16 pm.
PS. I HAD ALSO MADE A WRITTEN COMPLAINT IN THE LOGBOOK AVAILABLE AT THE STORE.