[Resolved]  Cafe Coffee Day — So many complaints?

Get your act together, CCD! Maybe you guys should spend more of your resources on training employees. Your competitors will overtake CCD, plainly by providing an excellent customer service.With CCD leading the market, don't be surprised when another more established competitor (read Starbucks) takes the crown. I am trying to draw a rosy picture for CCD in my research, but it seems like you are barely taking any important steps to ensure customers come back. Simply having a price advantage will not ensure further success. Start spending more time and money to provide the customers worth. Maybe you should forward this email to V. G. Siddhartha.