Cafe Coffee Day — Wakeup machine problem

My wakeup machine was not working and was sent for repair in September 2021. No update received. There is no answer when I try the Toll free number. This is such horrible service.
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    Cafe Coffee Day Phone
    +91 80 4001 2345 (Head Office)
    Cafe Coffee Day Address
    #23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001
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