Calcutta Electric Supply Corporation [CESC] — Complaint for paid bill shown as unpaid (Bill No. [protected]/04212 Dated 12/05/2021)

Dear Sir
I am domestic consumer of electricity under the CESC Ltd customer ID [protected].
I regret to inform you that the electric bill for the month of April 2021(Bill No. [protected]/04212) amounted Rs 2930/- which was paid on 19th May 2021 through Google pay with ICICI Bank amounted Rs. 2900/- vide UPI transaction ID[protected]screen shot attached).
Therefore I have received Current month bill which is showing the above bill was unpaid and the amount added as arrears with May electricity bill.

I spoke to the ICICI Bank and they shared me the massage with RRN No.[protected] which shows that the amount already credited to CESC Account (massage attached).

I would like to request you to look into this matter by rechecking the above mentioned electricity bill and adjust the paid amount in current electricity bill.

I hope you will sympathetically deal with my case and do the needful at the earliest.