Cams — regarding conversion from existing policy to epolicy

Dear sir, i am e insurance account holder eia no.[protected] with cams rep. I requested online for e policy conversion on[protected] &[protected] but no intimation to me by cams rep about progress for policy conversion
So please intimate me about thish and send me reciept/acknoledgement provide by concert insurance company to camp rep. Reciept/ack. Send me to my mail id:- [protected]@gmail.com