Canara Bank — amount credit issue

I have ordered oneplus on amazon site and immediately cancelled it on the same day as on 19th jan 2020. Amazon initiated refund on 20th jan itself. But the amount was credited into my bank account. If i call to customer service of the bank they are responding very badly and is this is the way they have to respond to a customer? I want my refund back immediately which is 28079/-.
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    Canara Bank Phone
    +91 80 2222 1581 [Head Office]
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    Canara Bank, Head Office, 112, J.C. Road, Bangalore, Karnataka, India - 560002
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