Canara Bank — Download e-aadhar not accepted by canara bank

Address:

712414

Respected sir,
I am abbasuddin khan residing at kelepara, ghargohal, pursurah, hooghly-712414, i have a permanent aadhaar enrollment center at dehibatpur (Panchanantala), pursurah, hooghly-712414 and i am enrollment operator. Till date i enrolled 3500 application for aadhar.
I know from uidai guideline that e-aadhaar is same value with original aadhaar. As per rbi notification (Rbi/2013-14/510dbod. Aml. Bc. No. 100 /14.01.001/[protected]Know your customer (Kyc) norms /anti-money laundering (Aml) standards/combating of financing of terrorism (Cft)/obligation of banks under prevention of money laundering act (Pmla), 2002 –recognising e-aadhaar as an ‘officially valid document’ under pml rules) e-aadhaar is valid documents.
But nearest my enrollment center have a canara bank (Kelepara branch-branch code-5169) the manager of this branch not accept e-aadhaar, for account opening as a valid documents. He misguide many of e-aadhaar holder this e-aadhar is duplicate, fake. Forge because there have not father's name. E-aadhaar holder complain me about this matter.
Please suggest me what i reply them who refused by manager of canara bank, kelepara branch.

Please answered me about this question...

If i lost my original aadhaar, have any way to recover that original aadhar.

If answered is no. Then take necessary step against branch manager.

Sample of e-aadhaar attached this application.