Canara Bank — fraud transaction refund issue still pending

Address:

South Goa, Goa, 403601

My name is priiti k. I was having an account in canara bank margao branch goa on 15/7/2018 i got a text on my cellphone that rs 8000/- are debit from my account. It was a fraud transaction made on 15/7/2018 from pnb bank delhi of rs. 8000/-.. I registered a complaint on the same day in police station i was asked to fill a complaint form and submit in the bank. So i submitted the form and the bank people told me they will rectify the issue and they will let me know the status within 2 days. Since there was no call and update from their side i visited the bank after 6 days and they told me to submit some documents and they will claim for insurance and refund my money and they had asked for 1 month time. After one month i called the bank since there was no update from bank side. When i asked about the update the floor manager of the bank started talking to me rudely.
From the day of registering the complaint in the bank i had been taking follow up every week and suddenly after two months they told me that my insurance is expired and hence it will take more time and bank will refund the money. Now its almost 5 months my issue is still pending and the bank people are giving me same excuses every time i visit the bank that they will refund my money. And the bank people are not cooperative at all and still my money is not refunded.