Canara Bank — refund amount is not credit my account plz solve my problem

Address:

Raichur, Karnataka

Hello,

I am bheemabbovi. My saving account number is[protected]Branch.: medakinal). I purchased a redmi note 5pro from flifcart.in and paid from my master debit card *0493. The amount is 14999/-. But i canceled my item in next day i. E. 12 oct 2018. The refunds for the same were initiated and successfully processed to my debit card and i got refund reference numbers for the product, it has been about a 3 week and yet the amounts are not reflected in my account.

I contacted my bank customer support. They are not able to locate the refund with these reference numbers.

I contacted to bank customer support. They are unable to do anything for this refund. Their customer support service is very poor. So, they advised me to contact the branch. The branch is also unable to help me with the same.
(Refund successfully processed on 12/oct/18)
These amounts are not credit my account
100rs credited my phonepe wallet account in12 oct 2108

Hello,
—
This is to confirm that refund for amount 14899 has been successfully processed on 12-oct-18 and the amount should reflect in your account by now

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund

I have already contacted canara bank customer care to solve this issue but there is no use. Please resolve it and credit my refund into my account. Plz, help me. I have needed my amount. Plz, help me as soon as possible.
Thanks and regards.
Some documents are attached in below
01. Flifcart refund reference number
02. Phonepe refund reference number

Bheemabhovi
[protected]@gmail.com
Ph:[protected]
03 nov 2019