Canara Bank — refund money not yet received

Address:

627851

I am joshua barnabas i ordered a phone worth of rs.24319.00 on amazon in 12 mar 2020 through my mother's debit card ending with *5671 but i cancelled it after a few minutes before shipping it's been a fifth day and i still doesn't receive any refund. And amazon emailed me that they processed my refund and please contact your bank's customer care service. I contacted customer care service but they are saying there is no refund from amazon

These are the copies of the emails sent by the amazon to my email id [protected]@gmail.com for refund-

Hello,

This is to confirm that refund for amount 24319.0000 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund reference # 74332740073007219745405

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

Thanks for choosing amazon.in

I have already contacted canara bank customer care to solve this issue but there is no use. Please resolve it and credit my refund into my account. Plz, help me. I have needed my amount. Plz, help me as soon as possible.
Thanks and regards.

Joshua barnabas. J
[protected]@gmail.com
[protected]