Canara Bank — regarding the credit of my refunded amount from amazon

Hello sir /madam,

I b s halkarni. My saving account number is[protected]branch.: narayanpur, dharwad, karnataka). I had ordered a wireless headset from amazon.in and paid from my visa debit card *5137. The amount is 949/-. But i had canceled my item in next day i. 19th june. The refunds for the same were initiated and successfully processed to my debit card and i got refund reference numbers for the product, it has been about a more than a week and yet the amounts are not reflected in my account.

I contacted my bank customer support. They are not able to locate the refund with these reference numbers. I contacted to bank customer support. They are unable to do anything for this refund. Their customer support service is the worst. So, they advised me to contact the branch. The branch is also unable to help me in this regard.

Refund reference # 74332740173017232939124
These amounts are not yet reflected in my account.

These are the copies of the emails sent by the amazon to my email id [protected]@gmail.com for refund-

Hello,

This is to confirm that refund for amount 949.0000 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund reference # 74332740173017232939124

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

I have already contacted canara bank customer care to solve this issue but there is no use. Please resolve it and credit my refund to my account. I have needed my amount. I kindly request you to help me in this regard as soon as possible.

Thanks
Warm regards
Bsh