[Resolved]  Canon — Awful quality printer

Address:

Mumbai City, Maharashtra

Dear Sir,
I have purchased Canon Pixma Ink Efficient E500 printer S. N Ljda12074 from Computer Plus, B- Wing Shop no 150, Gr Flr, Vashi Plaza, Sec 17, Vashi, Navi Mumbai.400703 Ph[protected], 67932200 email : [protected]@rediffmail.com on 9 June 2012. I am using it & there is no problem till date in the printer. I have purchased a new original PG 88 Black Cartridge from the same shop on 15 August 2013 for Rs. 700. After replacing the cartridge in the printer I took a test Print, uncertain deformity was observed in the output.(eg.instead of a single straight line a part of straight line above and below ). Immediately I complained it to the shop(Computer Plus). He told me to contact canon Toll free number or contact service center 3, Ashtvinayak Bldg, Palm Beach Rd, Sector 13, Sanpada, Navi Mumbai[protected]. I quickly called customer care, service center, got a strange reply that the service center can send engineer to my resi, he will find out problem is there in printer or cartridge. I will have to pay Rs.560/- visiting charges to him, if problem is there in the cartridge then I will have to buy a new one.
So many times I tried and contacted these persons and I am fade up with such extremely rude and irresponsible responses from these people. Meanwhile I couldn't get time to follow up since I was completely busy with my Lectures. It is very unfortunate and sad that I am getting such a worst experience from Canon, Leader in the global market, one of the promising Brand. It takes years to build the Brand and just a moment to destroy it. It seems Canon is losing not alone the responsibility but also most important accountability.
One Final Request :Please replace my cartridge with new one with no extra cost immediately and take a very strict action against the guilty person or institution. I am going through a very difficult phase- losing a lot of precious time, energy, mental peace. Please do the needful and stop this harassment otherwise unwillingly I will have to approach the consumer court.(In Fact there was one more incident happened: Computer Plus shop labor dropped a loaded huge heavy box on my head on 15 August 2013 at17.55)