Canon India — issue in canon camera, newly purchased on 4.8.2020 from photo express and camera shop, patna

Address:

Shop No 73 2nd Floor Adharshila Complex, South Gandhi Maidan, Patna - 800001 (Near RBI) OM Com. Complex, Near S.P. Verma Road, near New Dak Bungalow, Patna, Bihar 800001

I have purchased a canon 200d on 04.08.2020 from photo express and camera shop, patna, authorised dealer

He has just given the camera to me after clicking one or two photo graphs.
Actually he is unable to operate the same.
We are just new taking it for home purpose so i am unware about what thing i have to check.

Dealer told me that every thing is ok. Do not worry, i am here for u.

After reaching home, in night i have just checked it, flash was not lighting up.

I contact to the dealer, he said that, you have to go to canon service centre, patna
I have visited the canon service centre, where the authorised person told me that i will take it 15 days atleast, because flash is defective,

Now i thought that where i was wrong. And how i am travelling from here to there.
This is the situation where one can expense rs.50000/- or more and he has to wait for taking the items.
Wether it is justified?

I have deposited the defected camera on 10 th august 20 at canon service centre, patna, bihar

Today again i visited the dealer shop and he told. Me that sir i will take 7-8 days more because your problem is not solved.
I am really harrased, seeing these type of things

Kindly see the issues and take appropriate action against him. They are making bad reputation of canon.

I am furnishing the details of dealer and service centre.

Photo express and camera shop
1. Shop no 73 2nd floor adharshila complex, south gandhi maidan, patna - 800001 (Near rbi)
2. Canon service centre
Om com. Complex, near s. P. Verma road, near new dak bungalow, patna, bihar 800001

Regards

Satish kumar
Sr manager
Canara bank
Dehri on sone, bihar
Mob-[protected]