[Resolved]  Canon — WORST PRODUCT SOLD & WORST SERVICE PROVIDED

Address:

Kolkata, West Bengal

This is to bring to your kind notice that we have purchased one Canon IR 2420L Printer on 23/04/2012 from NIHARIKA BUSINESS PRIVATE LIMITED, located at 5 A.J.C. Bose Road, Kolkata - 700020. Below are those details: Name of the Customer : Mrs. Shila Mukherjee. Address : Flat No 3B, Snigdhaneer Apartment, Balia, Garia Station Road, Kolkata - 700084. Particulars of the Machine : Canon IR 2420L Printer with Voltage Transformer. Serial Number : HWJ10194. Price of the Machine : Rs. 60, 320. TAX Invoice Number : 015/12-13. We purchased this machine for our Business purpose. Since January'2013, we are facing problem with the machine and its parts. Those problems were: 1) Ink not flowing properly. 2) Paper getting jammed inside. 3) Prints were too light and were not properly visible. 4) Black shades were coming on all prints. We called up Mr. Abhijeet of Niharika Business Private Limited to notify about those issues. He referred the name of Mr. Ahmed Hossain. We called Mr. Ahmed and he checked the machine of 31/01/2013 and charged us Rs. 500 towards Service Charge. According to him and Mr. Ahmed, he is from Canon. Mr. Ahmed gave us the hope that those issues will not be coming anymore. Unfortunately, those issues came up again in the month of May'2013. We called up Mr. Ahmed. Surprisingly he behaved too rudely and expressed his disinterest to check the machine again. We notified the same to Mr. Abhijeet of Niharika Business Private Limited and informed about Mr. Ahmed's attitude. We were forced to keep our business closed for 7 days as Mr. Abhijeet also expressed his disinterest to help us. After 10 long days, Mr. Abhijeet informed us about Mr. Joydeb, who according to Mr. Abhijeet is also from Canon. Mr. Joydeb checked our machine on 04/07/2013. He asked us to replace the Film of the machine and charged us Rs. 400. We asked him to change the Film but according to him he was not carrying the Film on that day. He again visited our place on 13/07/2013. He charged us Rs. 350 for the Film which actually costs Rs. 310, which I came to know after I dialed Niharika Business Private Limited. Not only that, that day also he charged us Rs. 300 towards Service Charge, which he could have adjusted with the other day as he was not carrying the Film last day. That was his fault. When we asked him not to charge us withn Service Charges, he and his assistant reacted violently and behaved very rudely. He even tried to break the front portion of our entrance when we showed our disinterest to pay him the Service Charge. We were forced to pay. Only word that came out of his mouth after receiving the Service Charge is that the machine will be fine now and we won't face any issues anymore. Same old problems, crept up again after 6 days. When we called up Mr. Joydeb, he never picked up our call. Mr. Abhijeet too was not ready to respond to our calls. When we first took the machine on 23/04/2012, a person named Mr.Biswajit Gupta came to meet us and assist us with the functioning of the machine. That time he confirmed that he is a Service Engineer attached with Canon only. As we were not getting assistance from anyone, so we called him for some help. He instantly showed his interest to check our machine. He never confirmed over phone that he will meet us for a Service Call. He checked our machine on 21/07/2013. According to him the Drum of the machine need to be replaced. Without doing anything, he charged us Rs. 500 towards Service Charge. He also assured us that machine is fine, though same old problems exists. So, we have paid Rs. 1700 [500+400+300+500] since January'2013 out of which Rs. 1200 only in July'2013. IS THIS JUSTIFIED? WHY HAVE THEY ALL CHEATED ME.? After investigating, I found that Mr. Ahmed, Mr. Joydeb, Mr. Biswajit, they all belong to AIRCON COMMUNICATIONS, located at Tivoli Court, Flat No. 95, 1C, Ballygunge Circular Road, Kolkata - 700019. From this scenario, I hope that it is clear to you HOW I AM CHEATED BY SO CALLED SERVICE ENGINEERS. Like this instance, they all must be cheating other customers, pretending to be Service Engineer of CANON. As per our part goes, NONE OF THOSE PROBLEMS HAVE BEEN SOLVED. STILL I AM FACING PROBLEM AND THERE IS NO ONE TO HELP ME. PLEASE HELP ME AS I HAVE PAID SO MANY TO ALL OF THEM BUT STILL MY ISSUES ARE UNRESOLVED. PLEASE GRANT ME JUSTICE. WHY AM I CHEATED BY YOUR PERSONS????? CANON, AIRCON, NIHARIKA ARE ALL CHEATS WHO ARE ONLY BOTHERED TO SELL, NOT TO GRANT PROPER SERVICE.. BEWARE OF THEM ALL AS THEY CAN ROB YOU ANYTIME.. NOONE SHOULD BUY XEROX MACHINE OF CANON...