[Resolved] Capital First — Abusing languages used over the phone

epicsoft

from Lucknow, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226005
Website:	www.capitalfirst.com

Hello sir/mam,

My loan account no. Is 5774101. Emi amount is rs. 4228/-, this is to inform you that i am always out of station for starting 10 - 15 days due to my business reason so today i got call from your capitalfirst lucknow branch for collection and the persons name is govind and his phone number is [protected] and he uses abusing languages with very rough tone over the phone, so in this behalf i am going to consumer forum with legal action against company and that person this email is only inform you as a company to company that if due to some reason if date is exceeding but he is paying his emi through online so there is no rules you have all to do a harassment to any customer, please reply in this case what action you are going to take or i will do it by my way.

Thank you

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Jul 24, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2017

Capital First Customer Care's response Dear Mr. Gupta,

This is with reference to your concerns regarding the loan account.

We tried contacting you on 7xxxxxxxx2, however, we were unable to connect with you.

We are looking into the concerns raised by you and we will send the final response on your email id sxxxxxxxxxxxxxx.[protected]@gmail.com. (email id and mobile number masked for security reasons).

Assuring you of our best services always.

Regards,
Capital First Limited