[Resolved]  Capital First — abusive recovery agents

Website:www.capitalfirst.com

To whom it may concern,

I have a personal loan account with capital first ltd. With account number 11494521. I have had a job loss and hence there have been delays in the emi each month for the last few months. However, your recovery agents keep harassing us to the point of even coming home and using foul language against my mother and threatening her and me of dire consequences. I am sharing the phone numbers of your recovery agent. He does this on a daily basis and this has caused a huge mental trauma for me and my family. We do not want to get into the consumer court thing since i have had a very good relationship with capital first. However, if this continues, i will be forced to act against these threatening calls and file an fir against the recovery agent. Their contact numbers are [protected] and [protected] (Vikas) and [protected] (Pappubhai paiti).
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May 28, 2018
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2018
Capital First Customer Care's response
Dear Mr. Bhattacharya, we tried contacting you on your mobile number. However, we were unable to connect with you. We have sent the final response on your registered mail ID.
Complaint comments 

Comments

I didn't get any response from u team regarding my complaint and gave u my maid I'd [protected]@gmail.com u said that u will reply me to my mail I'd bt u didn't can't u take concern o[censored]r customers
Capital First Customer Care's response, Apr 27, 2018
Verified Support
Dear Mr. Harshad,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

We would like to inform that we have sent the final response on your email id hxxxxxxxir@gmail.com (email id masked for security reasons).

Assuring you of our best services always.

Regards,
Capital First Limited

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