[Resolved]  Capital First — advance emi acceptance without information

Address:	New Delhi, Delhi, 110043
Website:	www.capitalfirst.com

In month of may i financed a phone through capital first. Every thing was going good but in last month they charged me 800 late fine charge saying that i delayed the payment for few hours. When i contacted customer support they promised me to give reversal and i got that one. But the fact is they me charged late fine for the amounts that they already took from my account. At that time i was not aware about the ac balance so i made payment from paytm. But later when i checked my account balance i found that they took payment already from my account and my online payment too. Then i contacted customer support and they asked me file a compliant about this but they will give reversal after 15 day. But at that moment my upcoming emi date will be on my head. I asked them to adjust that amount in my upcoming emi. But they refused to do that and asked me to that they will adjust that amount in last emi. Everything is acceptable but the condition is that they should stand with customer not against the customer. Because if a man is financing a phone that means he is not a reach man. I want to file complaint against them for not informing me about the extra amount they are holding and not adjusting in upcoming month. Even they didnt tried to inform about the extra amount paid my me. They are really fooling their customers. They cheating with them. It was my good luck that checked my account other then they had a full proof plan to digest that amount.