[Resolved] Capital First — Again agine ecs bounce

Baiju koshy

from Thiruvananthapuram, Kerala

Oct 5, 2016

Address: Thiruvananthapuram, Kerala, 695001

Mr. Manish vichare & hareesh,

Agine ecs bounce and oct2016

No compramise...
Urgenty remove ecs facility in my bank a/c. And come and collect cash oct 2016month to jan 2017 rs.2590

Agine esc bounce in my a/c oct 2016 no compramise...

Kindly attached for bank statment for your ref:

My loan a/c:5864049/my contact no:[protected]
— forwarded message —
From: "haresh kannan"
Date: 23 aug 2016 4:45 p. M.
Subject: fw: agine agine ecs bounce
To: "baiju koshy"
Cc:

> dear baiju-since the new ecs will start in oct-16 we will hold the presentation of sep-16

>
>
>
> from: haresh kannan
> sent: tuesday, august 23, 2016 3:27 pm
> to: 'baiju koshy'
> subject: re: agine agine ecs bounce
>
>
>
> dear baiju,
>
>
>
> as discussed, i will send one executive to collect two emi’s (Rs.5180) and we already handed over the the fresh ecs mandate to operations team and the same will start from oct-16.
>

Nodal officer

Attachmentsaug 23

To me

Dear mr. Koshy,

This is with reference to your email dated august 18, 2016 addressed to the nodal desk.

Further to our conversation today, we would like to inform you that the ecs for the month of july and august 2016 had bounced due to ecs mandate issue.

We have initiated the process to update the fresh ecs mandate with your banker. On successful registration of the mandate, the ecs would be presented to your bank account from the month of october 2016.

Since, the existing mandate is not updated with your banker the emi for the month of september 2016 would also bounce. We request you to make the payment of your emi for the month of september 2016 through quick pay option available on our website (www.capitalfirst.com)

Please note the emi for the month of july and august 2016 is unpaid, as per your request, our executive would be contacting you to collect the payment of rs. 5, 180.00 (2590*2)

The statement of account and the repayment schedule for your loan account 5864049 are enclosed herewith for your reference.

The penalty of rs.300.00 has been levied to your loan account due to delay in receipt of payment for the month of july 2016. On receipt of payment as a service gesture, we would arrange the waiver of rs. 300.00

We look forward to your co-operation.

Assuring you of our best services always.

Best regards,

Manish vichare
Nodal desk
Capital first limited

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Nov 11, 2016

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Oct 05, 2016

Updated by Baiju koshy Kindly clear my issue in your side

Oct 05, 2016

Updated by Baiju koshy Dear Team,
>
>
>
> Kindly attached for My bank statment thise month (Agu 05/2016)
>
> We are alredy submit My all documents Cap fest exicutive(Cancelled checque, Id proof&Bank statment)..
>
> Two times ESC bouns resone ESC doument not recived.That is not my mistaik That is your mistaik.My account all mounths are sufficent balace avilabe.No issue in my bank account.Kindly clear ECS Facilty in my Loan A/C:5864049/MY Contact No:[protected]
>
> We are more tham 10 time this issue reported Trivandrum Capfest Persone No responce your person.Very bad service in Trivandrum area Kerala
> Persone Contact No:[protected], [protected]&[protected] .Kindly avoid an impact on my credit score.Because of sufficent balance avilable in my Bank A/C.

Verified Support

Oct 07, 2016

Capital First Customer Care's response Dear Mr. Koshy,

This is with reference to your concerns regarding ECS issue.

Further to our telephonic conversation, we are looking into the concerns raised by you. We would send the final response on your email ID [protected]@gmail.com (email ID masked for security reasons)

Assuring you of our best services always.

Regards,
Capital First Limited