Capital First Complaints & Reviews

Hi All, My Name is Chandrashekar Athmakur, I have a consumer loan in Capital First with loan number CL498246, I paid every month EMI and for one month I made a payment physically (with bill number : FCH000535, Deposit slip number : 116030, Date : 20 /06/2012 Amount : 2159 ) because I received a call from costumer care and they have problem with online . I raised complaint regarding this and requested to share the NOC, but there is no response from the support team and now I'm receiving messages saying that I need to pay the pending amount of Rs.13667. I dont know why they charged over due amount even ECS got deducted every month ontime. I went to Capital First Hyderabad office and contacted Mr David (mobile No : +91 [protected]), but he directly telling that I need to pay the amount just because of the amount I paid physically is not updated in there database. Can anyone help me, how to close this issue and update my CIBIL report.. I have all my recipients and statements related to this loan.

Hi All, My Name is Chandrashekar Athmakur, I have a consumer loan in Capital First with loan number CL498246, I paid every month EMI and for one month I made a payment physically (with bill number : FCH000535, Deposit slip number : 116030, Date : 20 /06/2012 Amount : 2159 ) because I received a call from costumer care and they have problem with online . I raised complaint regarding this and requested to share the NOC, but there is no response from the support team and now I'm receiving messages saying that I need to pay the pending amount of Rs.13667. I went to Capital First Hyderabad office and contacted Mr David (mobile No : +91 [protected]), but he directly telling that I need to pay the amount just because of the amount I paid physically is not updated in there database. Can anyone help me, how to close this issue and update my CIBIL report.. I have all my recipients and statements related to this loan.

Dear sir/madam, I have taken car loan from M/s Future Capital (now it is M/s Capital First Ltd.) with loan a/c no. AL417526 in 2011. I have done foreclosure by paying full balance of Rs. 2.51 lakhs on 15.06.2015 through RTGS to their Desutsch bank account. I have already received confirmation from my ICICI bank on 16.05.2015 that the payment was credited to their account. Despite several requests through mail & calls to their customer care, the payment updation is not still done. They initially told me that it takes 7-8 working days, but still they are telling me that it will further takes another week due to some technical problem. And further, another EMI of Rs. 15, 332/- debited from my bank account, despite making request for stopping of further EMIs. I really fed up with their unprofessionalism and repeated answers from their customer care centre as well as through the mail replies. I request you to please updating my payment and closing of my loan account.

I have sent the below email to Capital First & DCB (Development Credit Bank) on May 06, 2015 and Iam continuously requesting them through Customer Care number & email ID since 2 Months but couldn't get any positive response from both DCB & Capital First. Since 2 months, "Capital First says talk to DCB and DCB says talk to Capital First". They never bothered about my complaint for the last 2 months though i mentioned very clearly saying that "I will approach concerned authorities if i don't get response". DCB Complaint No: 1012982 Capital First Complaint number is not provided to me as they are only taking my request through customer care number & email address and says they will get back in 3 days but in vain for the last 2 months. Thanks & Best Regards, Dr. Nishchal Gowda +91 [protected] From: Dr. Nishchal Gowda [mailto:[protected]@gmail.com] Sent: Wednesday, May 06, 2015 2:52 PM To: [protected]@capfirst.com; customer.[protected]@capfirst.com; [protected]@dcbbank.com; [protected]@dcbbank.com Subject: Confusion on my Gold Loan Account by Capital First & DCB Dear Respected Sir's of Capital First & DCB, I had taken Gold Loan from Capital First, Vyalikaval Branch, Bangalore on 21/12/2011 as per the details mentioned below. Account Name: Nishchal Gowda S P Gold Loan Account No: GL[protected] Loan Amount: INR 8, 52, 000/- Loan Taken Date: 21/12/2011 Loan Tenure: 3 Years Interest paid Month on Month: Till 25/06/2012 Interest paid for July – October 2012: INR 62, 900/- through Cheque No: 728317 on 05/10/2012 I was in constant touch with Vyalikaval Branch. I have paid INR 1, 00, 000/- on 25/01/2014 and INR 1, 00, 000/- on 22/05/2014 through cash covering the interest. I have paid interest for 3 years & I was in regular touch with most of the people of Capital First, Vyalikaval & Rajajinagar branch including Branch Managers but still I didn’t get any communication regarding my Account Transfer. In March 2015, Mr. Ramakrishna from Rajajinagar Branch, Bangalore called me and informed me that my Account has been transferred to his Branch and he is the point of contact. As per his confirmation my dues were 11 Months Interest and Penalty. He has accepted my request for the time till 25th of April to clear all the dues to release my Gold. He also confirmed me that it is not in the Auction List and some portion of the Penalty will be waived off if pay by 25th of April. I was regularly in touch with Mr. Ramakrishna during this period to update the status and my last call to him was on 17th, April 2015 to inform him that I will be visiting Rajajinagar Branch by 22nd, April to clear all the dues to release my Gold. After arranging all the required Money I visited Rajajinagar Branch but the Branch was closed and Capital First office Landline Number[protected] was not working. I tried to reach other branches of Capital First but in vain as Capital First have closed all the Branches without any notice to their customers. Finally, I made a call to Capital First, SR Nagar Branch, Bangalore and I was informed by one Gentleman from Property Loan division that “Entire Gold Loan Portfolio of Capital First” has been shifted to “Development Credit Bank (DCB)”. He advised me to contact the Capital First Customer Care on [protected]. When I dialed they told me my account has been shifted to DCB and I will have to call DCB Customer Care Number [protected]. I spoke to Ms. Sonal from DCB Customer Care and she has confirmed my GL Account and she also told me to contact nearest DCB Branch in Bangalore to pay the Dues. I contacted DCB, Jayanagar Branch to clear the dues but they were unable to track my Gold Loan Account. I immediately made a call to DCB Customer Care and Ms. Madhvi has confirmed me that my account is with DCB, Rajajinagar Branch. When I contacted DCB, Rajajinagar Branch they told me the same thing “They were unable to track my account in their software”. They also checked in Jakkasandra & MG Road Branch but result is same. Again I contacted Ms. Vani from DCB Customer Care and she also confirmed my Account is with DCB and I will have to contact DCB Branch only. 1. Capital First Says My Account is with DCB & DCB Customer Care is Confirming but DCB Branches are refusing it. 2. Capital First Branches have been closed and Customer care says contact DCB Customer care. 3. Ms. Sonal, Ms. Madhvi, Ms. Vani & Mr. Parvez from DCB Customer care confirmed my Account and also they told me that my account is not in the Auction List & to visit DCB, Rajajinagar Branch. 4. But, all the 4 DCB Branches (Jayanagar, Jakkasandra, Rajajinagar & MG Road) says they don’t have my details. 5. My Loan Tenure is 3 Years and till October 2015. 6. I was not informed through any form of communication by Capital First or by DCB about my account transferring. 7. I have arranged the Money to clear all the Dues (Loan Amount, Interest & Penalty Charges) to Capital First or DCB so that I can release my Gold. 8. Iam doing this exercise since 15 days and I have spoken to 20+ Executives from both DCB & Capital First but still unable to trace the position of my Account. 9. All my conversations with Capital First & DCB can be tracked by your side as you record every call for Quality & Training Purpose. 10. I really want my Gold back at any efforts as my Family has lot of Sentiments and nothing can replace it. I would kindly request you to please do the needful to get my Gold back ASAP. If not I will have to take the help of Concerned Authorities as I was not informed in any form of Communication from Capital First & DCB. Thanks & Regards, Dr. Nishchal Gowda S P +[protected] [protected]@gmail.com Bangalore

Hi, I have applied for Capital First EMI card while taking consumer durable loan also paying the charges of Rs.250 for the same, as they have said that after clearing 3 EMI will get EMI card delivered on residential address. But now even after paying total 5th EMI on regular basis without fail still I had not received my EMI card. Loan A/C No-2784047 This is totally negligent service from Capital First due to which I have decided to never purchase any consumer durable by CapitalFirst Finance. Kindly do the needful & revert. Thanks & Regards, Harshita Mutiyalkar

I bought Samsung top load washing machine (6.2 kgs) in the month of Jan-2015 under 10 EMIs of Rs.1850 & to my utter surprise, Capital First team have not even deducted a single EMI till date My details:- Loan AC no - 2935092 Name - FLORENCE UDAMALAGIDYA Contact no - [protected] / [protected] DOB[protected] Address - 5-35, Kailash Bhavan, Malkajgiri, Hyderabad - 500047

Hi, I was a customer of Capital First finance Company(http://www.capfirst.com/) Loan Account number 2427359. I Requested for Forclosure Statement in March and received the same from them, as per outstanding I paid all the reaming Money. In April EMI of Loan not debited because status should be closed of that Account as per the date of fore closue I paid all Amount with their Subjected charges. But suddenly in May 2015 I my bank Account Debited with Loan EMI !!! I am trying to Conatct but not Getting proper Soilution. i want my Extra Paid EMI refund On most Priority.

My self TARUN ARORA, reference no 2596794, I have purchased one LYOD TV from HARI OM Electronics Invoice dated 21/10/14 for amount Rs 26000/-for which i have paid advance to them of 5000/- . GUY from Capital first Name NEGI [protected] processed this file for Zero % interest for amount of 21000. Total EMI deducted from my account is 2875X8= 23000/- on the other hand 21000 is the actual amount 2000 Rs Extra charging in total amount. Same thing i discussed with Mr. NEGI . he said that this was mistake from his end he will refund extra amount. he is doing same promise from couple of month. but till date he has not refunded single rs Few days back i received call from customer care from CAPITAL first . I discussed same with them and they suggested to write a mail.27 feb 2015. same has been communicated over phone. Two files are attached with this mail. one for total invoice for 26000 /- and 5000 paid as advance I requested to look into this matter and refund extra money paid to you looking for prompt a

To whomsoever it may concern

My name is Arut Khajuria and my LAN no is 1071047

I had taken a loan from your bank for the period starting from 20-NOV-2012 till 05-JUL-2013 and cheques were provided so the EMIs should be deducted every month from my bank account automatically.

In February 2013, I received a call saying that the back end server of the bank through which my installments were being deducted from my account had broken down and they will send some executive from the CapitalFirst to collect the installment and provide me the receipts and then this process kept going on till last EMI.

Later in 2014, I received a call from CapitalFirst that i have missed the February 2013 EMI and the executive will come to collect it. I submitted all the required hard copies along with my bank statement as I did not miss any EMI. I had
sufficient balance in my account all along.

Now, since March 2015, I am getting calls and being informed that my EMI of Rs.950 that was missed for one particular month due to YOUR fault has snowballed into a collective amount of Rs.17500 for… months (I got an sms saying that, see the attachment) including the penalty for late installments. This is absolutely unbelievable and unacceptable code of conduct at your end. I am extremely agitated.

Even if you calculate the amount for the given period it should come to Rs. 9500 at the rate of Rs.300 penalty per month and not Rs.17500! But I am NOT accountable to pay even this much amount all together at once because this inconvenience to me is caused because YOUR system broke down.

Kindly look it into this matter at the earliest as this is causing my SIBIL score to be very low and taking loans from any other bank will be a huge problem for me.

Thanks & Regards,

Arut Khajuria

My self TARUN ARORA, reference no 2596794, I have purchased one LYOD TV from HARI OM Electronics Invoice dated 21/10/14 for amount Rs 26000/-for which i have paid advance to them of 5000/- . GUY from Capital first Name NEGI [protected] processed this file for Zero % interest for amount of 21000. Total EMI deducted from my account is 2875X8= 23000/- on the other hand 21000 is the actual amount 2000 Rs Extra charging in total amount. Same thing i discussed with Mr. NEGI . he said that this was mistake from his end he will refund extra amount. he is doing same promise from couple of month. but till date he has not refunded single rs Few days back i received call from customer care from CAPITAL first . I discussed same with them and they suggested to write a mail.27 feb 2015. same has been communicated over phone. Two files are attached with this mail. one for total invoice for 26000 /- and 5000 paid as advance I requested to look into this matter and refund extra money paid to you looking for prompt action

My name is P. ANBZHAGAN... i have taken two wheeler loan in that bank .. Loan number : 1231111... I have applied for NOC AT 20-02.2015.. RC Xerox copy given to Mr .Muthu ([protected]) I called Mr. Rajesekar ...he told me that call Mr. rajasekar...He did not response to me.. Now he told me ..not to have a copy... No one response to me... ANBAZHAGAN.P [protected]

Hi Sir, I Have taken a consumer durable loan from Capital First and my loan number is : 1836668. At the time of loan paid 4 emi's and reaming 8 months emi's are installments. I paid all my EMI's ontime and there was no single delay payment from my side and my account got closed in September 2014. They provided NOC as well. Now the problem is they updated the status in CIBIL as "WRITTEN-OFF" and i was shocked. I called them and asking them to update properly but they are saying wait for 45 days and those 45 days gone nothing happened. Again i called them and asked the same. They said they sent a request to CIBIL and asking me wait another 45 days. I got fed with this capital first and planning to proceed legally. I sincerely requesting to the RBI that please take a proper action against Capital first because like me they are several customers are facing the different kind of problems even though they paid promptly. Please see my attached screen shots of CIBIL, NOC and my 8 months paid installments. Thanks & Regards, Kiran.

I had a plan to purchase a Scooter at Honda show room at Nanganallur, two months ago, and I had paid Rs1000/- One thousand only as an advance.I had signed certain documents with CAPITAL FIRST LIMITED and the people in the show room said that they will verify my address etc, and after paying Rs11000/- again the loan amount will be distributed to me after taking the vehicle.Now there is no welcome letter from them nor any intimation and I have not paid the initial amount to them.But yesterday I received a message from them that My loan amount of Rs 1905/-DEBITED.We went to the show room and shouted and we have given a letter to stop the EMI.As you are aware that I cannot return the amount by way of withdrawing the amount present in my account as this will reflect in my CIBIL record. I want a NOC as well as my amount immediately

Dear Sir/Madam, This is to bring to your notice that I have been a victim of Identity theft and have been harrassed and humiliated by three banks ICICI, Bajaj Finance and Capital First. This case was first reported in 2011 when ICICI issued a fake Credit Card in my name which was used by fraudster in my name (Ref to Complaint Number [protected]) and post investigation ICICI was found to be guilty in this case and my innocence was proved. I agreed to settle this case on the condition that my CIBIL rating will be restored and my name will be removed from defaulter's list. However, ICICI did not restore my rating and also did not raise red alert in the market so that fraudster could have been prevented from further frauds. And this led to fraudster committing two more frauds at Bajaj Finance Services and Capital. He took 4 Consumer loans from Capital First 413549/413545/413542/413554 and also 2 Consumer loans from Capital First 5810CD00013008, 5810CD00013009 While committing these financial crimes he used same address 415 C Naya Khand 3rd Indrapuram 1449 UP 201010 and phone number [protected] and email address [protected]@PATNI.COM which never belonged to me. I spoke with these banks and they say they are trying to solve this problem ASAP. I have following questions from you all 1. I have recieved so many obscene calls by recovery agents of these banks where they used abusive language and also life-threatening calls 2. They downgraded my rating in CIBIL as a result my loan application was rejected by all banks and this led to delay in my important work such as renovation of my house and other important works 3. They brought down my public image in front of my office colleagues and manager and neibours etc. 4. I am tax payer citizen of this country and paying 40000 INR every year to GOI and expect fair treatment, however, I have been denied all benefits by banks due to this fraud. I spoke to these banks regarding compensation for this loss of image, cost incurred due to Internet uses, purchasing of CIBIL Report, humiliation and harassment due to rejection of loan application. However, they refused to pay compensation. Please look into this grievance and initiate disciplinary action against these banks so that they pay compensation for their crime . I equally hold CIBIL responsible for this humiliation where based on fake information supplied by Banks they are downgrading my CIBIL Score despite the fact that my innocence has been proved everywhere and these banks have accepted their guilt. This time no bank is ready to sanction me any loan due to this entire episode. I am very frustrated and tired as I have been fighting this battle for last 3 years and justice has not yet been done. I am very shamful about this country where innocent tax payer citizen are being humilited this way. My details are listed below Mohan Chand I-57, 1st Floor Sector 22 Noida [protected]

My name is khajapir nadaf from pune. My loan number is 1441588. I am facing this problem since 1 year. I have given request and 500 rs as well as ecs mandate (3 Forms) to your pune office and citibank in month of july. But what a service you have its not activated or even I have not received any response from 5 months. I have already done many complaints in branch and customer care. plz check attached details bank account details, written complaints, swap copy and confirm. I want my all money penalty or I need to take legal action against you. I want remaining ecs bounce charges back so I can trust on capital first in future I have done many complaints in pune office and you toll free number. But not succeed. Can you check and give me details for same or give me 500 rs( Receipt attached) back as I aleready paying so much penalty for ecs bounce. If I want to activate ecs you service is pathetic I think I made mistake big while choosing capital first. No good response on toll free number and pune office. After many complaints and follow up to mumbai office, email, customer care you have given waiver 9000. But my ecs bounce charges are 14500 what about this? I want remaining ecs bounce charges back so I can trust on capital first in future. I dont think so you will consider this mail and give solution as I am already tired of contacting you. Hope works Thanks and regards

i have taken 2 loan from capital first limted one is cl loan ac no is 2641957 and one is tw loan ac no is 2000569 my name is jitendra saini. i want to reveresal my bouncing because i paid emis after 1st bouncing but yous executive didn't update on yous system so its not my mistake please give me back my bounsing charge back.

Loan Account number 2356854 I have a Loan in Capital First as per their terms after 3 months i should receive an EMI card, How ever i have spoke to Capital first Customer care they said it is been dispatched to my communication address on 3 of November and i haven't received yet again called customer care on December 3rd now they says i wont be receiving an EMI card until My loan tenure. I have took loan in the month of September and i have Paid Amount for EMI Card at the time of taking Loan. Please suggest me ..

Hi, I am mohamed azharudeen from Bangalore. first i have taken the electronic items in the capital first loan, The 8 EMI has paid by me punchully. After that i got a call from capital first customer care center that " you are very good customer because you paid the EMI's puntully so we are going to offer the personal loan worth of Rs.107000/- if you say YES, with in 2 working days the amount will be credited in your account.would you like to go for that" I agreed because of some personal emergencies so that i rejected the some other source of the money, but 12 days has gone still process is not happened. Regarding that i called MRS PUSHPA RM .she said that 'your verification is coming as door locked so i will send the person again for verification" but i need to tell onething here, no one came for verificatoin, that person just given a call and asked the address.. still no persons came for the verification if i call to pushpa she is not picking the call and call centre number is coming busy always now i don't no my process is on the line or not. I suffered by capital first by these ways 1) I believed the capital first so i rejected other source of money. 2) Call center people said that only 2 days process but 12 days has gone, amount is not received. 3) There was no response by RM Pushpa. 4)She should think that' they are providing loan not free amount, if one EMI is not paid also they will take the proper action. 5) First off all i didnt ask any loan to them, they only came to give with in 2 days.If they promise they should follow other wise better keepquit. My no- [protected]. -If you resolve the complaint do it otherwise do not disturb others like me. -If you have the eligiblity to execute the plan do it otherwise better do not make any plan.

My name is Brahampal Singh My loan account no with capilal first is 2143601. DEAR SIR / MAM The date of fund of Rs 2334 is deducted on 5th of each month. But they have not deducted this fund on 5 OCT-2014. On this date there was suficient fund. They have deducted this later. After that they have send there agent to take Rs 2334. I have paid this amt to their agent. But again they have deducted this amount from my account after two days by ecs. Now they are not returning my extra installment back to me. They are deducted 800 Rs for non sufficient fund but I have sufficient fund on 5 oct-2014 deduction date I have prof in my Passbook entry. I have attached this with my request. please help me in this regard my contact no is [protected]

My Name is Keerthi Kala Muniganty, Applied for Personal loan from hyderabad, got verification call on 17th May and approved amount was 3lacs and 2, 92000 lacs would be deposited in my account is what told by that representative who called me. Again got another verification call on Monday 19th may, on 21st document were collected from my home and on 23rd house verification person visited. everthing went smooth, but when I called Capital first Concerned agent who took my documents and Also Rudresh ([protected]), he updated the status saying that, name with which they logged in my application form was KEERTHIKA..where as my name was KEERTHI KALA, because of which loan is not processed . But I would like to ask ..Writing name incorrectly was not my mistake, When I provided all the required documents correctly, why is that my application was not processed. Though the person wrote name incorrectly.Loan would be approved on my PAN CARD.So On my pan card Name is :KEERTHI KALA MUNIGANTY only. So I kindly request the team to process my loan, considering my request. Name : Keerthi Kala Muniganty Address: plot no :31, Flat no :101, Sri Venkateshwara Nilayam, Puppalguda, Manikoda, Hyderabad, 500089. Loan Application number :18567200 I tried contacting Toll Free Helpline[protected] or email us at customer.[protected]@capitalfirst.com they only suggenst me to go and talk with the concern branch people in hyderabad. But when I contact them they only say that, they wrote my name incorrectly in the form, because of which they could not take out the DD on my name. "Its a mistake of the person who entered my name incorrectly in the form, Because of which I am suffering -my loan got rejected" But my question is your team will approve loan's depending on my credit rating according to pan card. When my name on the pan card and the Id proofs given by me matches well, What is the reason of rejecting my application "ONLY BECAUSE OF THE MISTAKE DONE BY THE PERSON WHO IS ENTERING OR WRITING THE DATA IN THE APPLICATION FORM" And branch people ask me to simply re-apply again.I tried doing that as well, But I don't see proper response. I request you to consider this on the highest priority and solve this, and kindly process my loan accordingly and do the needful. NOW AM SCARED THAT, MAY BE THEY HAVE MISSUED MY DATA AND TOOL LOAN ON MY PAN CARD AND GAVE IT TO SOME ONE. PLEASE SOLVE IT ASAP Thanks, Keerthi