[Resolved] Capital First — being called for my wife's personal loan on a sunday | |||
I got called by an extremely ride collection agent from idfc bank on the 27th of april about 1600 hrs wanting to discuss an o/s emi of a loan taken by my wife. Even though i cannot be held liable to pay or discuss payment i requested her to call on monday. I also inquired how she was authorized to call on a sunday, to which her stupid reply was that since it was the end of the month they were open. I want to ask if rbi guidelines allow you to call a third party (That being me as the loan is in the name of my wife) on a sunday to discuss a debt. Also the lady in question who was very much a lumpen just gave her first name as sarika (Refused her last name, name of the collection agency she was working for and hung up). I just want this bank to confirm if all of this is withing the purview of a legal system in place by the govt of india and if not i am looking to move court against the bank as well as this individual. Was this information helpful? | |||
Jun 14, 2019 Complaint marked as Resolved Capital First customer support has been notified about the posted complaint. Verified Support May 10, 2019 Capital First Customer Care's response Dear Sir, Thank you for writing to us. This is with reference to your concerns regarding collection follow up. we are concerned about your query. We would request you to write to us at social.[protected]@idfcfirstbank.com along with your contact details to assist you further. Assuring you of our best services always. Warm regards, Snehal Poojary Team IDFC First Bank www.idfcfirstbank.com | |||
 1 Comment | |||
Comments
Got called by a female despite sending across a screenshot of a payment made today and the lumpen female had the audacity to ask why the other EMI due this month will get paid on the 25th, Firstly do u guys call just to speak ### ? or do you really want to work towards reducing your debts ? Moreover none of your crooks that you hire via 3rd parties know that it is not my debt and I am being utterly gracious to facilitate payment. I have filed an RTI with the RBI with regards to debt collection rules and am hopeful that you have made numerous infringements. I will use that literature to drag u folks to court, but just wanted to see how you try to resolve things here. High time you folks need to know your true stature.
Reply
IDFC Bank Customer Care's response, May 10, 2019
Dear Sir, we regret the inconvenience caused. We request you to write to us at [email protected] with your contact number to address your concern.
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