[Resolved] Capital First — Capital first card blocked

menumbaone

from Bengaluru, Karnataka

Address:	560094
Website:	www.capitalfirst.com

Hi Team,

My loan # is 2594122. I do not have any late payments on my loan. I have also cleared one of the loans already. Today I am surprised to see that my card (card# 1476113), has been temporarily blocked for no reason.when I contacted capital one customer care, the customer care Agent and the supervisor spoke very rudely, they do not have any answer other than " blocked for internal purposes for 90 days " . I need an answer, I need my card activated, I am in need of another consumer product. Kindly help to activate my card ASAP. As you have noticed I have no late payments on my loans. Im wondering why is my card blocked.

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May 10, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

Capital First Customer Care's response Dear Mr. Naveenkumar Danam,

This is with reference to your concerns regarding card blocked

Further to our telephonic conversation, we are looking into your concerns on utmost priority and we would send the final response on your email id [protected]@gmail.com (email id masked for security reason)

Assuring you of our best services always.

Regards,
Capital First Limited

Nov 22, 2016

Updated by menumbaone Hi Team,

I Received a call on the 17th of November, I have discussed my Issues over the phone call.
However No one has an answer why the card was blocked!!, I have not received a single SMS (Message) in regards the cancellation of the card. I Still cant believe this process. And i was promised a call back on the 18th of November, No one has yet contacted me. I have the recording of the phone call, clearly the Representative has no answer to my call.
Kindly help me get this issue resolved.

regards,
Naveen

Jan 18, 2017

Updated by menumbaone Nobody has yet contacted me in regards to the complaint above. This is worst service.

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Comments

Venkatraghavan

from Chennai, Tamil Nadu

Hi my card no 4992977 hass been blocked temporarily for no reason ...Wen I called the customer care they telling that it was blocked for payment bounce but There was hell a lot of money in my account .Is it my mistake if you did not take the money from account .Im in a urgent need of another product pls help me with it .I had my full hope and trust on capital first but U all made me down.

Capital First Customer Care's response, Mar 10, 2017

Verified Support

Dear Mr. Venkatraghavan,
This is with reference to your concerns regarding your loan account.
Pursuant to our conversation today, we would request you to write to us on [email protected] with your bank account statement to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited