[Resolved] Capital First — capital first cheating on loan | |||
We taken a product on jun with capital first loan, at the time of taking agent said you will get all payment information on mobile but we didnt recieved so we paid On 1st on jul first emi the agent cald me and said bounce charges as u paid late. So we requested to wave off as we have not got any message or email they said ok, next time we paid on 29 aug through paytm as we are not aware of payment date they said u have to pay bounce charges as u paid by paytm before due date. Again they said they wave off now they are saying u need to pay all bounce charges as we are not responsible. We need your help. Was this information helpful? | |||
Feb 8, 2019 Complaint marked as Resolved Capital First customer support has been notified about the posted complaint. Jan 08, 2019 Updated by satish Nomula I got an Email from Capital first regarding bounce charges they said they removed Rs. 1200 for your loan account as an one time service gesture. but we cant remove bounce charges.. as they are insufficent amount in your account but when we paid the amount before due date than again why bounce charges.i need your help to sort this issue and give us stress free.as am not aware of loans and emi this is my first loan and emi .i think a big mistake to take loan . Verified Support Jan 08, 2019 Capital First Customer Care's response Dear Mr. Satish Nomula, Greetings from Capital First! This is with reference to your concerns regarding waiver on bounce charges. we are concerned about your query. We request you to write to us at social.[protected]@capitalfirst.com with your contact number to address your concern Assuring you of our best services always. Best Regards, Capital First Limited (Customer First @ Capital First) | |||
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I am waiting for the reply of my complaint regarding my bounce charges which is unfair .its almost a weeks extended no reply till date .your executive said that he will make confirm with agent, am sure he said truth regarding due date, payments that he didn't intimate us.
This is with reference to your concerns regarding your loan account.
We regret the inconvenience caused. We would request you to write to us at [email protected] with your contact details to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited