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[Resolved]  Capital First — Capitalfl_mndtvrfchgs_aug-16 charges deducted from account. loan taken from capital first

Address: 560037
Website: customerportal.capfirst.com/customerportal/Login.aspx

I took a loan from capital first of 60000rs for an Iphone on Aug 2016. It was suppose to deduct 5000rs every month for 12months, starting from SEP 2016.
On 5th Sep 2016 5000rs got deducted as communicated. On 23rd Sep 2016 again some charges was debited from my account.

CAPITALFL_MNDTVRFCHGS_AUG-16 115.00

I need to know the reason and want my money back. As it was communicated to be interest free loan on the purchase of the mobile phone.
Once resolved this should not happen again in future.

Regards,
Debasish
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Oct 30, 2016
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2016
Capital First Customer Care's response Dear Mr. Dwivedi,

This is with reference to your concerns regarding details of the charges for your loan account.

We would request you to write to us at social.[protected]@capfirst.com with your loan account number and contact number.

Assuring you of our best services always.

Regards,
Capital First Limited
 
2 Comments

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Comments

Hello! Your A/c no. 668298 has been debited by Rs. 118 on 16Mar18. The A/c balance is Rs. 613.44. Info: CAPITALFL_MNDTVRFCHGS_FEB18

What are this charges, pls give clear info.
Yogi
[protected].
[protected].
[protected]@gmail.com
Reply
Capital First Customer Care's response, Mar 17, 2018
Verified Support
Dear Customer,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

Pursuant to our conversation today, we trust your concerns have been addressed adequately.

Assuring you of our best services always.

Regards,
Capital First Limited
Hello! Your A/c no. 041751 has been debited by Rs. 118 on 28Jun18. The A/c balance is Rs. 7050.15. Info: CAPITALFL_MNDTVRFCHGS_MAY18

What are this charges, please give clear information

Regards,

Sameer Lad
Reply
Capital First Customer Care's response, Jun 28, 2018
Verified Support
Dear Sir,



Regarding your query, we would like to inform you that charges are not levied by us, we request you to please contact your bank to assist you further.



Regards,

Capital First

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