[Resolved]  Capital First — CIBIL Wrong Reporting about a Consumer Durable Loan

Address:	500034
Website:	www.capitalfirst.com

Regarding my Consumer durable loan#1140685 from Capital First in CIBIL, which I have been following up from 9th Dec 2015
[I have made many calls to the customer care prior, but of no use) and it has not been addressed correctly
As per the above email communication from Nodal Desk, and I have extracted the CIBIL on 12th Mar 2016 and I have seen that the status is updated correctly after several follow ups. Attached the screenshot of the same below for confirmation

Unfortunately when I extracted the latest CIBIL as on 15th Sep 2016 (Pasted below) I could see the “Written Off” status back against my loan#1140685 reported by Capital First with status of reporting date as 31st of July 2016.I am surprised to learn that why the wrong status has been reported back by CAPITAL First team after clearing all the dues and obtained NOC which you can see in my previous emails. I am very sorry to inform you that I had to write the email again and again for the same rectification issue and how the CAPITAL FIRST team will do the wrong reporting to CIBIL. I do not see any check points/toll gates to check the process of reporting. However my only concern is
Why the status is reported back in my CIBIL as "written off" when it was clarified (paid all the dues and obtained NOC) and clearly sorted out and communicated earlier?
AS ON 15TH September 2016

My Loan prospects are being impacted badly with this kind of wrong status reporting, kindly look into the matter on priority
Audit Team: I understand that you audit the customer status reporting to CIBIL, request you to investigate this and help to ensure that this kind of wrong status reporting is avoided in future. I hope that with this kind of wrong reporting, no other customer is impacted or penalized.
Nodal Office: Nodal team (Manish Vichare/Vineet Salve), despite a clear discussion between (Vinit Salve) and me over a call at length about this issue, it is back with wrong reporting in CIBIL.
Management Team: Please review this kind of incidents where a wrong reporting status to CIBIL and how it impacts common individuals like me and eliminate the process gaps from the root to avoid these issues in future. I have to approach consumer court based on your response