[Resolved] Capital First — deduct loan

atimoum

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700150
Website:	www.consumercomplaints.in

My loan account number is 12921983

My emi was due on 5th november 2017 however, it wasn't deducted from my account despite maintaining proper balance and it is now showing up as over due in statement of account

Hence, i made the payment online through paytm.

Please look up this incident as i have emailed you, raised a request on app also and let me tell you if you ask me to pay any charges, i will sue capital first and take them to consumer court because it was your mistake that you didn't the emi from my account as i maintained sufficient funds and made the online payment through paytm which i can prove any time.

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Dec 8, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Capital First Customer Care's response Dear Customer,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

We tried contacting you on your mobile number, however, we were unable to connect with you. We would request you to write to us at social.[protected]@capitalfirst.com with your alternate contact number to assist you further.

Assuring you of our best services always.

Regards,
Capital First Limited