Capital First — Easy Buy card is temporary blocked from past 2 years

My easy buy card is temporary blocked and its been 2 years but its still blocked, i dont know why it is.. I have had 4 easy buy card loans in the past . Once my emi was bounced . But i paid tht amount and have cleared all the loans properly, My mobile no is [protected] ([protected] - secondary number), and also idfc first bank has raised my loan limit to 75000 from 50000 while it was temporary blocked, i dont know how that happened, i want this query to be solved, please help, thank you