[Resolved] Capital First — EMI amount paid online then too amount deducted from bank account. | |||||
I am having a loan with your company on my wife's name (Anju Bunty Lodaya) with account number 10100800. I made Online payment of Rs. 2375 on 09/05/2017. I received an alert regarding the same that payment has been received and it will show in my account in next 3-4 working days. But today at Rs. 2375 got deducted from my account via Fed e-Pay at 01:50pm which I kept aside for my another EMI. Also I got a call on 10/05/2017 from Capital team and I informed them that payment was done yesterday and it will reflect soon but still they deducted my money. This is an unethical way of approach towards customer. All I want is refund of my money back into my account. I am awaiting for your reply. Kindly get back to me on [protected]@gmail.com as soon as possible. Regards, Bunty Lodaya. Was this information helpful? | |||||
Jun 15, 2017 Complaint marked as Resolved Capital First customer support has been notified about the posted complaint. Verified Support May 15, 2017 Capital First Customer Care's response Dear Mr. Lodaya, This is with reference to your concerns regarding the loan account. Pursuant to our conversation today, we are looking into the concerns raised by you and we will send the final response on your email id [protected]@gmail.com. (email id masked for security reasons). Assuring you of our best services always. Regards, Capital First Limited | |||||
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Please update my account and confirm by return call.
My Mobile Number [protected]
My Loan Number 10634908.
Regards.
This is with reference to your concerns regarding your loan account.
Pursuant to our conversation today, we are looking into the concerns raised by you and we will send the final response on your email id axxxxxxxxxxx72@gmail.com (email id masked for security reasons).
Assuring you of our best services always.
Regards,
Capital First Limited