[Resolved] Capital First — emi bounce and charged without any reason

Iman Roy

from Hyderabad, Telangana

Address:

Bangalore, Karnataka, 560017

Every month on 5th my loan gets deducted but this month when i checked at 12pm. It was not deducted so i logged in to your portal and paid the emi amount. I rechecked and everything was clear as i had to pay more 4 emi and next deduction will be on may 5th.

But on 6th i got a massage from your end stating that your emi got bounced. I logged in to your portal and checked again but it showed me that it’s paid. I tried calling the customer service and nodal team for clarification but no one responded. I call almost 20 times but no response.

Today i got a mail from my bank as my emi got bounced today again. I again tried calling my no one responded. I logged in to your portal and what i see is i have been charged 400rs.

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May 22, 2018

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Apr 08, 2018

Updated by Iman Roy Hello Team,

Myself Iman Roy having a loan at Capital First with loan no 13353244.

Every month on 5th my loan gets deducted but this month when I checked at 12pm. It was not deducted so I logged in to your portal and paid the EMI amount. I rechecked and everything was clear as I had to pay more 4 EMI and next deduction will be on May 5th.

But on 6th I got a massage from your end stating that your EMI got bounced. I logged in to your portal and checked again but it showed me that it’s paid. I tried calling the customer service and nodal team for clarification but no one responded. I call almost 20 times but no response.

Today I got a mail from my bank as my EMI got bounced today again. I again tried calling my no one responded. I logged in to your portal and what I see is I have been charged 400rs bounc

Verified Support

Apr 09, 2018

Capital First Customer Care's response Dear Mr. Roy,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

Pursuant to our conversation today, we are looking into your concerns and we would send the final response on your email id wxx.[protected]@gmail.com (email id masked for security reasons).

Assuring you of our best services always.

Regards,

Capital First Limited

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Comments

Sumbul pofatma

from Port Blair, Andaman and Nicobar Islands

Dear sir I request you send me my settlement invoice more time I call you but no any paper you send me my settlement.my loan no.1517083 name.sumbul fatma.plz send me sir
I'm wait slove this problem because this not good for v again I request you sir.my mobile no.is [protected].

Capital First Customer Care's response, Apr 11, 2018

Verified Support

Dear Ms. Sumbul Fatma,

This is with reference to your concerns regarding your loan account.

Pursuant to our conversation today, we wish to inform that we are looking into your concerns and we would send the final response on your email id vxxxx62@gmail.com (email id masked for security reasons).

Assuring you of our best services always.

Regards,
Capital First Limited