[Resolved] Capital First — Emi cash payment collected personally not from account & claiming for overdue charges & penalty

Panda sunita

from Latur, Maharashtra

Aug 31, 2016

Address: Thane, Maharashtra

Website: www.capitalfirst.com

My ac number is : 3290957.
I have been harassed by capital first for a year over a supposedly missing last emi payment for the month of march 2016. The cash payment for that month was collected personally from my hand by a capital first representative on 08 feb. 2016 after that on april capital first representative came without informing me to collect last emi payment on that time i was not available at home. My maa told him to come next time. After that i have not received any call for payment. I also call customer care to send representative to collect last emi amount (Rs-2889/-) but i don't receive any response. Now capital first says the transaction is cancelled according to their records. How can a transaction where there is a physical transfer of cash be cancelled.
How they charge me overdue amount.

I have been getting threatening/harassing for penalty...

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May 10, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Capital First Customer Care's response Dear Ms. Panda,

Greetings from Capital First!!

This is with reference to your concerns regarding charges for your loan account.

Further to our telephonic conversation, we will send you the final response to your email id [protected]@gmail.com (email id masked for security reason)

Assuring you of our best services always.

Regards,
Capital First Limited

Sep 07, 2016

krishnamoorthya's response Original document Request Reg. Loan no.386349 Subramaniam.M

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Comments

itvikaskori03

from Mumbai, Maharashtra

Sep 1, 2016

To,
the capital first team,

my loan agreement no:[protected]. My registered mobile number was :- [protected]. My name :- vikas kori. I had taken a consumer loan from your finance . Which i cleared all the payment, but due to some some misunderstanding 1 emi was bounced, which i handed the cash amount of bounced emi to your collection executive and the all payment got cleared also i got the noc letter on date :- 01-feb-2015 from your team that my all settlement is cleared now.
Then why the sum of 700/- seven hundred rupees is withdrawal from my account 2 times at the date[protected] &[protected] from your capital first team. I don`t know what`s wrong with your calculation ? or just unnecessary reason you are harassing peoples.Kindly look in this matter and refund my debited amount back.

krishnamoorthya

from Chennai, Tamil Nadu

Sep 13, 2016

Loan no.386349 M.subramaniam loan closed on 14.7.2016 still not release the original document more times visit in branch no proper responding