[Resolved]  Capital First — fake commitment

Address:

Chennai, Tamil Nadu, 600026

With the advent of private banking in India I came across your bank and thereby as a long standing customer of your bank without any bad occurrences or default in the past without your bank. I along with my father considering the same during the month of August 2018 I, took 2 loans for 2 laptop in my name vide loan account number 16224718, 16224585 and another two loan in the name of for 2 A-C vide Loan Account Number 15888103, 15888337 from your bank Capital First, wherein the first 3 Accounts carries EMI for 9 months and the last one carries 8 months. With respect to the First two loan Accounts i.e., 16224718, 16224585, the First loan EMI started during the month of August 2018 and ended during the month of March 2019, whereas the 2nd Loan ended on 20.03.2019. It is pertinent to state that we have been very prompt in making the EMI payment without any default. Upon completing the first Two loan Account payments, I have also obtained NOC regarding the same

With regard to the remaining two loan accounts i.e, 15888103, 15888337 the last EMI is on 02.04.2019 wherein during the month of November 2019 since the Account Holder’s bank server was down there was a problem in ECs transaction. Hence we contacted your customer care wherein they guided me to make payment through online and also advised me to pay through online before EMI date to avoid late fee so I have made a payment before the due date through online for the month of November and December for the aforesaid Two Accounts but bounce charges was added for both account without any reasons assigned. Without knowing its heads and tails when we tried to contacted your customer care team they said once loan is closed we can contact branch office for obtaining NOC and that time they will wave off the so called bounce charges. Hence pertinent to the promise made from your personnel I made my final payment on Feb 28 2019 and contacted your customer care and asked for pre closure due to the unreasonable unrealistic and irrational amount of bounce charges put forth by you for no reason at all but that concerned personnel informed if we close before the last EMI we have to pay 5% principal amount for pre closure and requested us to just pay Rs.8890, the EMI amount and no need to pay bounce charges wherein he had made a blunt promise that it will resolved once the EMI closes. but it is seen to be unattended till now so we contacted your customer service centre one named Mr.kunal informed that the procedure is changed for march 1st and rigidly told that they cannot give any waive off .

When we informed him about the previous promise made by their personnel, he in a raucous manner informed that us that they don't have records that they made us such promise and when we asked him to connect the call to higher authority, he said he is the higher official and he intimidated us to pay the bounce charges along with EMI payment and gave assurance to reimburse the bounce charges. It is to be highlighted that we have to merely pay the last EMI amounting to Rs.4445 but it was being informed by your personnel to pay Rs.9237.When this was being explained to your personnel, the aforesaid person Mr.Kunal without hearing our queries and without taking any effort to resolve the same, spoke unparliamentarily making some unrelenting statements

Hence hereby I request you to resolve the issue and waive off the bounce charges in toto and let us to pay the last EMI failing which we would be constrained to approach the Consumer redressal grievances wherein you will be inflicted upon to pay such costs and consequences along with compensation for such mental agony faced by us