Capital First — Gold is auctioned without information

Address:

Bangalore, Karnataka

GL[protected] I pledged my gold for Rs.2lac. 1) initially I have pledged my gold in Yeswanthpur, bangalore, without intimation the branch was closed and the loan account was shifted to Vayalikaval Bangalore. Somehow i found out and i started paying the interest. Later on, again the branch was closed the loan account was transferred to Rajajinagar Bangalore, again I went there and started paying interest. They made me to rome the whole bangalore to pay interest. And again the bank itself was closed and got to know that the whole loan account was shifted to some other bank (DCB Bank). when people from DCB bank started calling me for interest payment, I asked them for the loan statement which they did not give and they were telling there is a pending of four months interest but as per me it was only two months. Hence I got the email ID of bank and sent my bank statement to them where the interest was made, but I didnot receive any response for my email. Later, I again made online payment of two months interest on June 30, 2015 (Stmt attached) after getting the bank details. Today, when i called them to know the status of my account and also to request a loan statement, I got a response saying "My gold has been AUCTIONED on 24th Aug, 2015". As per me two/three months interest is pending, that too because of the shift of branches and banks and confusion between Capital first and DCB bank. Now, I am ready to settle the complete loan amount and I will pledge with some small pawn broker who 100 times better than banks like this... Please give me my gold back. regards, Manu