[Resolved] Capital First Limited — Personal Loan A/C no. 5748693

Vijay Sagar Naidu

from Coimbatore, Tamil Nadu

Sep 9, 2016

Address: Coimbatore, Tamil Nadu, 641 025

Website: www.capitalfirst.com

Personal Loan applied for 3 Lakhs. received rs.283334 on 19/04/16. rs.16666 deducted for un know processing charges. due to high interest & after 4 emi (Rs.12584/- pm) paid around 50336/- . Thought to close the PL, got the foreclosure letter for 299772/- dated 11/08/16. Have paid the entire amount on 11/08/16 (Receipt No. [protected]) at Capital First Limited, R.S.Puram, Coimbatore branch. The customer care executive of same branch told that Loan has been closed. You will receive the NOC within 7 working days. It was a big shock again after 1 month later for amount of Rs.12584/- was deducted towards Capital First PL . Have closed my PL loan, then how come the capital first deduct ? This has led me into stress & depression. Have been following with the call center for the said matter. But no valid response why ?

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Oct 17, 2016

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Capital First Customer Care's response Dear Mr. Naidu,

Greetings from Capital First!!

This is with reference to your concerns regarding extra EMI debited from your account.

Further to our telephonic conversation, we have sent our final response on your email ID [protected]@gmail.com (email ID mask for security reasons)

Assuring you of our best services always.

Regards,
Capital First Limited

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Comments

Banashree Das

from Mumbai, Maharashtra

Sep 15, 2016

Hi,

My loan agreement no 6222381, On 2nd Sep 2016 I have paid my EMI on line(1430/-), It was successful transaction Id-GSMP[protected].But again on 6th Sep 2016 1430/- has been deducted for EMI again.So I want 1430/- refund now, Please look into the matter.Customer Care No is useless.