[Resolved] Capital First — loan 14042678

Jevita crasta

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560034
Website:	www.capitalfirst.com

I had taken bike loan from capital first. My first installment was due on march 3rd, 2018. Money got debited in the morning from my account and then evening it was credited back. I am trying to call customer care of capital first from then but not able to reach their numbers [protected]/[protected]. Finally i was able to connect them today after multiple attempts and they are telling that their number was busy due to calls. I don't think so, because whenever i call this number there are multiple options and finally call gets disconnected.

Now they are giving the reason saying my cheque signature was not matching so it was bounced. If the signature was not matching then first place how did they grant the loan? Is it done without verification. Now they have put cheque bounce cahrges of rs-400 and they are advising me to pay that too?

Am i held responsible for their mistakes?

Regards
Mervyn christopher -

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Apr 8, 2018

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

Capital First Customer Care's response Dear Mr. Christopher,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

Pursuant to our conversation today, we would like to inform you that we are looking into the concerns raised by you and we would send the final response on your email id [protected]@gmail.com (email id masked for security reasons.)

Assuring you of our best services always.

Regards,

Capital First Limited

Mar 07, 2018

Updated by Jevita crasta I cant pay additional charges as its not my fault. I will hire a lawyer and file a case against your firm in case if you don't resolve this issue in next two days.

Regards
Mervyn Christopher

Verified Support

Mar 07, 2018

Capital First Customer Care's response Dear Mr. Christopher,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

We would like to inform you that we are looking into the concerns raised by you and we would send the final response on your email id [protected]@gmail.com (email id masked for security reasons.)

Assuring you of our best services always.

Regards,

Capital First Limited

Mar 08, 2018

Updated by Jevita crasta Such a pathetic service from capital first