[Resolved] Capital First — Loan Account 4999427 - Overdue Penal Charges | |||||
Hi Team, This is regarding my loan account 4999427. I am trying for home loan and I applied in HDFC bank, but they are telling me that there is an overdue amount of Rs. 1600 towards penal charges. This is a surprise to me. Actually, earlier my salary account was with RBS bank and as you know this bank has shutdown it’s services since August 2016. In June/July (I don’t remember exactly), one of your executives visited my place and took signature from me on ECS form so that the next EMI can get deducted from my new salary account (HDFC bank). He also confirmed that I don’t have to do anything more and it will be taken care from his end. But, again looks like the ECS went through my old RBS bank account instead of HDFC bank and hence it got bounced back as insufficient funds as the RBS services were shut down. Now, request you to remove the overdue charges on my loan account as it was not my mistake. Thank you in advance and kindly let me know if you need more details or you may call me on [protected] for discussion, if needed. Regards, Rajesh [protected] Was this information helpful? | |||||
Jan 9, 2017 Complaint marked as Resolved Capital First customer support has been notified about the posted complaint. Verified Support Dec 08, 2016 Capital First Customer Care's response Dear Mr. Rajesh, This is with reference to your concerns regarding your loan account. We tried calling you on your mobile number 988xxxx907 on various occasions. However, could not establish successful contact with you. (mobile number masked for security reason). We would like to inform you that we are looking into the concerns raised by you and we request you to write to us on social.[protected]@capitalfirst.com with your alternate contact number. Assuring you of our best services always. Regards, Capital First Limited | |||||
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This is with reference to your concerns regarding your Easy Buy Card.
We would request you to write to us on [email protected] with your loan account details and contact number to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited