[Resolved] Capital First — overdue charges | |||||
Loan no:10749226 My name is zainab khan.in august 5 i have been asked to pay online, even though the amount was maintained in the account. I paid online on 5:august morning 9:30 am. Then ecs presented in my account, then i got charge for check rejected. Last month on september i have made a complaint, i spoke to prakash he said that you will not get charged anything from bank account, he asked me to pay just rs 500, and he said that he will wave of all the a overdue of august and september,, then why i got a charged from my bank account, and also till now my charges are not waived off for the previous 2 months, as i have kept my emi amount, but 1000 rs deducted from the account because of august ecs present. So i request you people to waive of my previous month's dues and also adjust my check rejection charges with this month of overdue charges. So please update me about the waving off charges. I have sent mails many times but no one has replied yet and my charges also not waived off yet. This people just fool us. Every time i call them, they say that you will receive a call, but they don't even response, they give worst service very disgusting. Was this information helpful? | |||||
Nov 24, 2017 Complaint marked as Resolved Capital First customer support has been notified about the posted complaint. Verified Support Oct 24, 2017 Capital First Customer Care's response Dear Ms. Khan, Greetings from Capital First! This is with reference to your concerns regarding your loan account. Pursuant to our conversation today, we would like to inform you that we are looking into your concerns and we would send the final response to your email address [protected]@gmail.com (e-mail id masked for security reasons). Assuring you of our best services always. Regards, Capital First Limited | |||||
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At the outset, we regret the inconvenience caused to you.
This is with reference to your concerns regarding you loan account.
We would request you to write to us at [email protected] with your loan account details and contact number to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited